Because we care
At Bergamot and Flow, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our policies should be fair, clear and transparent. Below you’ll find a list of our policies. If you can’t find the information you’re looking for – please don’t hesitate to contact us today!
How It Works
We ship first class as standard, UK only at this time. Our shipping rates are based on weight, unless you spend £50 or over when we ship for free. We aim to turn orders around in 1-2 business days and will always let you know if this is not possible.
Everything You Need to Know
As essential oil blends are used on the skin we are unable to accept returns for these items. If you purchase anything else from us and find it to be faulty, please let us know and we will refund or replace it immediately. If you have changed your mind, we are happy to exchange it or discuss other options. Please let us know within 14 days of receipt of the goods if there are any issues.
All about Information Security
· Who we are??
· What we collect?
· What we do with the information we gather?
· How to unsubscribe from our mailing lists?
· Sharing your data
· Your rights relating to personal data
WHO WE ARE
Bergamot and Flow is a Sole Trader, not a limited company. You can contact me by emailing email@example.com
For legal purposes, Bergamot and Flow is known as the ‘data controller’.
WHAT WE COLLECT
When you place an order online or by direct message
I will gather all the information I need to process your order. (For example: name, email, postal address, billing address, and card number or other payment method details. I will not send you email marketing unless you ask me to. You can opt out of email marketing at any time by emailing me at firstname.lastname@example.org
When you opt in to receive marketing communications from me, there are different ways you might do this, for example:
· using an online form
· when entering a competition and asking me to send you emails.
As with all sensitive data I keep all these details securely in my systems. The exception is payment details which are sent to and managed securely by my payment service provider. I do not keep a record of your credit card, for example, apart from the card type and last four digits for reference.
USING COOKIES & PIXELS ON OUR WEBSITE
We use a facebook pixel which enables us to advertise to you on facebook & instagram. If you don’t want to be tracked by facebook you can opt out & control the advertising you see by visiting the facebook help centre.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
When you place an order online or by direct message – fulfilling your order
Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address to update you about your order status.
When you place an order online or by direct message – marketing
For marketing purposes we also use transaction data to analyse customer behaviour and to ensure we send you the most appropriate marketing (we don’t send you emails unless you ask us to). For example,
· if you buy a certain product we might send you information relating to other products based on your purchase history;
· if we want to know how many customers live in a certain area, we might generate a report to find that out.
· The legal basis we use for processing data for marketing purposes is called ‘legitimate interest’.
WHEN YOU OPT IN TO MARKETING
We use any data you provide to us (at any time) as a way to send you the most relevant marketing. For example:
· if you have provided us with your date of birth we might send you a birthday offer;
· if you have entered a competition we might send you marketing relating to that product range
If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called ‘consent’.
Bergamot and Flow are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. After this point your information will be kept until you notify Bergamot and Flow otherwise; you have the right to be forgotten. To do this please email me at email@example.com
HOW TO UNSUBSCRIBE FROM OUR MAILING LIST
From time to time we may contact you by email with information about our latest products, news, promotional offers and events.
You can unsubscribe by emailing firstname.lastname@example.org or by clicking the unsubscribe link on the bottom of the email.
*Please note that it can take up to 7 days to fully remove you from our mailing list, so you may continue to receive emails whilst your request is being processed.
**Please note that service emails relating to your order cannot be unsubscribed from and will continue to be sent.
SHARING YOUR DATA
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
The types of companies we use are, for example:
· courier companies (to send orders)
· data analysis companies to include Google Analytics (to provide us with tools to analyse our data);
Your rights relating to personal data
You have rights under data protection laws in relation to your personal data. These include the right to
· access your personal data (to ask us what information we hold about you).
· ask for your data to be deleted or corrected.
· ask us to stop processing your data.
· to stop receiving marketing from us.
You can see more about these rights at:
If you believe that any information we are holding on you is incorrect or incomplete or you wish for your data to be deleted, please email me as soon as possible at email@example.com
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.